Frequently asked questions

Yes. Sentinel saves your data locally and syncs automatically when you're back online.

From 2 volunteers to 50 employees. The offering adapts to your needs.

Absolutely. Hosted in Canada, end-to-end encryption, and compliant with Canadian standards.

Yes, in PDF or Excel, with timestamped and geolocated photos.

A point marker (a fallen tree, a broken sign) or a segment over a distance (eroded zone, drainage to redo). Both formats cover the vast majority of maintenance issues.

Yes. A task can be assigned to an individual or a group, depending on your organization.

It stays in the trail's history, viewable at any time. Useful for proving maintenance was done, or for detecting a recurring problem at the same spot.

Yes. You can create tasks, take photos and document without any cellular network. Everything syncs automatically as soon as signal returns.

Any permanent physical infrastructure on your network: bridges, walkways, stairs, lookouts, signs, tables, benches, shelters. You choose the types that apply to you and can add more.

Yes. You build your questionnaires from the web dashboard: free text, multiple choice, checkboxes, photos, severity levels. You can have a different form per structure type, or a universal form.

No. You can also do a free-form inspection: a few notes, a few photos, and it's in the file. The form provides structure when useful, the free-form inspection gets the job done when it's not.

Yes. Your logo appears on the PDF produced. It's ready to use for your partners, insurers, grant applications — no rework in Word needed.

No limit. You can have one project per worksite, one per season, one per grant — all at the same time.

No. Each task belongs to one project at a time, to keep progress clear. You can move it from one project to another if needed.

For now, Sentinel focuses on progress (tasks done versus total tasks) and time invested. Dollar-based budget tracking is not yet integrated — we're working on the next version.

No. The discussion stays attached to the task, even closed. You can still browse it from history — photos, audio and text included. Perfect for audits or lessons learned.

Yes, if their role allows it. You stay in control: a volunteer can take part in the discussions of tasks assigned to them, but not in projects they're not attached to.

Because an external chat isn't tied to anything. Six months later, finding a specific message about a fallen tree takes an hour. In Sentinel, you open the task and the whole conversation is there, with photos and context.

As many as you want. There's no limit on the number of members in Sentinel — invite your entire team, your volunteers, your partners and your contractors with no extra per-user fees.

Yes. A technician can work for two different clubs with the same Sentinel account. They switch between networks directly from the app, without having to log in again.

Invite them with a limited role for the season. At the end, you simply disable their access. Their contribution stays in the network history — photos, reports, time invested.

Give them a Viewer role on the activities that concern them. They see what they need to see, nothing more. Perfect for transparency without risk of error.

Modern smartphones provide GPS accuracy within 3-5 meters under open sky conditions. In dense forest, accuracy may decrease to 10-15 meters, but that's still precise enough to locate any trail feature. Sentinel also lets you fine-tune the pin location manually if needed.

Sentinel uses smart GPS management. Location is only captured when you create or view a task, not continuously. This means minimal battery impact — you can work a full day in the field without worrying about your phone dying.

Absolutely. GPS works independently of cell service. You can create GPS-tagged tasks anywhere, and they'll sync to your team when you're back in coverage. Pre-load your trail maps before heading out for the best experience.

Yes. Sentinel supports GPX file imports, so you can bring in your existing trail network data. You can also export your task data for use in GIS applications or reports.

Days, even weeks. As long as you don't reinstall the app, the data stays on your phone and syncs on the next connection.

No. The app is optimized to use GPS only when needed — when creating a task or viewing a specific point, never continuously in the background. Battery consumption stays very low, even during a full day in the field.

Yes, both. Same features, same performance. Download from the App Store and the Google Play Store.

PDF (formatted reports), Excel (raw data), CSV (for external analysis). Photos can also be exported as an archive for your presentations.

Yes. You choose the period, the trails, the task types, the team members. The report adapts to what you want to demonstrate.

As long as your account is active, everything is kept. If you cancel, we keep your data for 90 days to allow a reactivation or a complete export.